Your privacy matters to cuci 12. We understand that when you register and play on our platform, you are entrusting us with your personal information. This document transparently explains how we collect, use, store, and protect your data.
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Six core principles that guide how we handle Malaysia player data
Cuci 12 only collects data that is strictly necessary to operate our services. We do not collect irrelevant or excessive information — the principle of "data minimisation" is central to our approach to privacy.
All data you submit to cuci 12 is protected with 256-bit SSL encryption — the same technology used by financial institutions and major banks in Malaysia to secure their customers' transactions.
Your personal data is never sold to third parties. In the limited situations where data sharing is required — for example, with payment processors such as DuitNow or FPX — it is done under strict confidentiality agreements.
You have the right to access, correct, transfer, or request deletion of your personal data at any time. Cuci 12 will process such requests within 30 days of receipt.
Cuci 12 does not monitor your activity outside the platform. Your game data and betting records are used solely for account management, security, and service improvement purposes — not for surveillance.
Cuci 12's privacy policy is built in accordance with recognised data protection standards. We take full responsibility for ensuring our data management practices comply with applicable legal requirements in Malaysia.
Cuci 12 ("we", "platform" or "company") is fully committed to protecting the privacy and data security of every player who uses our platform. This Privacy Policy document sets out in detail how we collect, use, store, protect and manage your personal information when you register, log in or use any part of Cuci 12's services.
This Privacy Policy applies to all users of the Cuci 12 platform, including registered members, website visitors, and anyone who interacts with our platform in any capacity. By continuing to use the Cuci 12 platform after reading this policy, you confirm that you have read, understood, and agreed to how we handle your personal data.
Important Note: This Privacy Policy should be read together with Terms & Conditions and Responsible Gambling Policy Cuci 12, all of which together form the complete framework governing your use of our platform.
Cuci 12 collects various types of information from our users, depending on how you interact with the platform. We only collect data that is strictly necessary to provide our services.
| Data Category | Example | How It Is Collected | Required? |
|---|---|---|---|
| Identity | Name, MyKad | Registration / KYC | Yes |
| Contact | Email, phone | Registration | Yes |
| Financial | E-wallet, bank | Payment processing | Yes |
| Technical | IP, browser | Automatic | Partial |
| Games | Betting records | Platform usage | Partial |
Personal data collected by Cuci 12 is used exclusively for the purposes listed below. We will not use your data for any purpose not stated in this policy without first obtaining your consent.
cuci 12 Guarantee: We will not use your data to make automated decisions that negatively affect you without human review. Any significant decisions regarding your account will involve assessment by our team.
Cuci 12 processes your personal data on valid legal grounds. For each processing purpose, we rely on the following basis:
Cuci 12 does not sell, rent, or trade your personal data to any third party for marketing or other commercial purposes. However, there are limited situations where we need to share your data with certain parties:
Important: All third parties that receive your data from Cuci 12 are bound by legally enforceable data confidentiality agreements. They are only permitted to process your data for the specific purposes we have defined.
Cuci 12 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, misuse or disclosure. Key measures we have in place include:
Note: While Cuci 12 takes all reasonable measures to protect your data, no security system in the world can be guaranteed 100% secure. You also play a role in keeping your account safe — never share your password and always log out when you are done using the platform.
Cuci 12 retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. The following are general guidelines on retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For the duration of the active account | Service management |
| Financial transaction records | 7 years after transaction | Legal requirements |
| Game records | 5 years | Dispute resolution |
| Support communication logs | 3 years | Quality assurance |
| Data after account closure | 5 years | Legal compliance |
| Marketing data | Until consent is withdrawn | Consent-based |
Once the applicable retention period has elapsed, your data will be securely deleted or anonymised in a manner that can no longer be linked to you.
As a Cuci 12 platform user, you have the following rights regarding your personal data. We are committed to processing every request within 30 days from the date of receipt.
Request a copy of all personal data we hold about you in a readable format.
Request correction of any inaccurate or incomplete data we hold about you.
Request the deletion of your personal data, subject to applicable legal retention requirements.
Request a restriction on the processing of your data in certain situations, such as when the accuracy of the data is in dispute.
Request your data in a structured format that can be transferred to another platform.
Object to the processing of your data for direct marketing purposes at any time, without providing any reason.
To exercise any of the above rights, please contact us at support@cuci12.ws by clearly stating your request. We may ask for proof of identity before processing your request to ensure data security.
Cuci 12 uses cookies — small text files stored on your device — to enhance your experience on the platform. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Optional |
|---|---|---|---|
| Login session verification and security | Session only | Cannot be disabled | |
| Remembering language preferences and display settings | 1 year | Can be disabled | |
| Understanding how users interact with the platform | 2 years | Can be disabled |
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the Cuci 12 platform.
The cuci 12 platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete the data and close the associated account.
Warning to Parents & Guardians: If you discover that your child or ward has registered for or used cuci 12, please contact us immediately at support@cuci12.ws. We will take prompt action to close the account.
Cuci 12 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new service features. When we make significant amendments, we will notify you via:
Your continued use of the Cuci 12 platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach us through the following channels:
For data rights requests (access, correction, or deletion), please clearly state the type of request, your full name, and your Cuci 12 account number in your email. We will process your request within 30 days from the date of receipt.
Gambling should be an enjoyable form of entertainment, not a burden. If you need support or wish to set betting limits, Cuci 12 provides a full suite of tools to help you play responsibly. Our platform is strictly for individuals aged 18 and above.
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